Need an Oil Change?
by Ray Sabb
Hartford, CT – September 6, 2013 – Got an oil change at Gengras Dodge in East Hartford, Ct. You think that a $20 bill will cover it… NOT! Try $40.00.
Well they also have a maintenance package you can buy that tosses in free car washes and tire rotations, another oil change an alignment etc.. Pretty good deal for $119.00.
What they should throw in is an endowment fund to teach their reps how not to piss off the customer!
I pull in their Express Lane at 12:15 for an oil change on my Dodge. Fine no problem, I am the only one in line. This shouldn’t take too long.
They check my alignment, apparently the wheels are toed a bit and need to be adjusted ($79.99).
“OK do it”, I say
Add that to the $39.95 and that is $120.00 easy. The Service Writer up-sells me to the Express Lane package for $119.00. I am ok with this.
Well he indicates that it may be about an hour before they can get me all done so that is ok with me also. He directs me to the customer lounge where some idiot has the large screen TV set on surround sound and it is uncomfortable to listen to and watch without surround sound speakers… DUH! Sheesh Gengras, don’t be so cheap. Must have been a used TV.
But the most irritating part is this folks, my Rep comes into the lounge at around 2PM said it is all done just need to do a test drive. He disappears, I mean really disappears for an hour. No where to be found. 2:30 I inquire as to the whereabouts of my car? The lady that works the desk was gone too… 2:45 still looking for it. 3:00 she returns, so does the service rep! 3:15 she informs me that my car is finished.
Now I am not being cynical here but when my Dodge came in it had 37044 miles on it. When I drove off it had 37055 miles on it….. hmmmmm kind of a long test drive wouldn’t you say?
I guess using a customers car for a lunch break isn’t a bad idea after all.
Never again, I will use up my 2nd oil change and all the other gimmes they put in the deal and just never go back there again. One thing is for sure, they will never get their hands on my Viper.
Gengras Chrysler Dodge Jeep Ram
460 Connecticut Blvd
East Hartford, CT 06108
Certainly not an endorsement…